Privacy Policy

Privacy Policy for WD AppEffective Date: [Insert Date, e.g., July 1, 2026]Welcome to the WD app, brought to you by Western Door. We value your trust and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application, which is designed for individuals and retail stores in the Sultanate of Oman.1. Information We CollectWe collect certain information to provide the best possible experience when you browse products, place orders, and manage your account. This information includes:Registration Data (Individuals): Full name, phone number, email address, and delivery address.Registration Data (Retail Stores): Store name, commercial registration number, owner's or manager's phone number, and location address.Payment and Collection Data: Invoice details, payment history, and used payment methods.Usage Data: Information about how you interact with the app, such as your favorite products, order history, and search queries.Location Data: We request access to your geographical location to facilitate accurate deliveries and order tracking.2. How We Use Your InformationWe use the collected data for the following purposes:Fulfilling your orders and delivering products (from brands like Loyal, Paddlers, Dalin, and others) to your personal or business address.Enabling retail stores to manage invoices, track payments, and efficiently restock their inventory.Sending updates regarding your order status (processing, out for delivery, delivered).Improving the user interface and the overall in-app shopping experience.Providing technical support and responding to your inquiries or complaints.Sending promotional offers and important notifications related to Al Bab Al Gharbi’s services.3. Sharing Information with Third PartiesWe do not sell or rent your personal information to any third party. We may only share your data in the following circumstances:Service Providers: Such as electronic payment gateways and third-party logistics companies (if applicable) to ensure the successful completion of payment and delivery operations.Legal Compliance: If required by law in the Sultanate of Oman or in response to a valid official request from competent government authorities.4. Data SecurityWe implement strict technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure. Our servers utilize secure encryption protocols to ensure the utmost confidentiality of your personal and business information.5. User RightsAs a user of the WD app, you have the right to:Access and update your personal or business data at any time through your account settings.Request the deletion of your account and all associated data by contacting our technical support team.Opt-out of receiving promotional notifications by adjusting the alert settings within the application.6. Changes to the Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. You will be notified of any material updates through in-app notifications, SMS, or email.